Shipping, Delivery & Returns Policy
SHOP WITH CONFIDENCE
At M.U.S.T. Fit® Sports, we want you to feel great about what you wear — and confident when you order from us.
Many of our products are produced especially for you after your order is placed. This helps us reduce unnecessary stock and overproduction while offering a wider choice of designs, colours and sizes.
We recommend checking the product description and sizing information carefully before ordering.
CHANGED YOUR MIND?
For eligible products purchased online, you have the right to tell us that you wish to cancel your order within 14 days of receiving it.
Once you have told us you wish to cancel, you then have 14 days to return the item.
We accept returns of both defective and non-defective products. For non-defective returns, items should be unworn, unwashed and in their original condition. You may, of course, inspect or try on clothing as you would reasonably do in a shop. If a product is defective, please contact us so we can arrange an appropriate return, refund or other remedy in accordance with your consumer rights.
Unless the product is faulty, damaged, incorrect, or we state otherwise, the customer is responsible for the cost of returning an unwanted item.
PERSONALISED & CUSTOM-MADE PRODUCTS
Products that have been made specifically to your individual specifications or clearly personalised may not be eligible for change-of-mind cancellation or return.
This does not affect your statutory rights if a product is faulty, damaged, not as described or incorrect.
Where a product is excluded from our standard returns policy because it is personalised or custom-made, we will make this clear where appropriate.
DAMAGED, FAULTY OR INCORRECT ITEMS
If something isn't right with your order, please contact us as soon as possible.
Please provide:
Your order number
A brief description of the problem
Clear photographs showing the issue where appropriate
We will review the issue and arrange the appropriate solution, which may include a replacement, repair or refund in accordance with your statutory rights.
HOW TO START A RETURN
Before sending anything back, please contact:
Include your order number and the reason for your return.
We will provide the appropriate return instructions.
Please do not send products back without first contacting us, as return locations can vary depending on the product and fulfilment partner.
REFUNDS
Once an eligible return has been received and checked, we will process the appropriate refund.
Where you exercise your statutory right to cancel an eligible online order, refunds will be handled in accordance with applicable UK consumer law, including any applicable standard delivery charges.
Your bank or payment provider may take additional time to show the refund in your account after it has been processed.
SIZE EXCHANGES
Please check the sizing guide carefully before ordering.
If you order the wrong size and the product is eligible for return, please contact us within the applicable returns period.
Because many M.U.S.T. Fit® products are produced on demand, a different size may need to be ordered as a new item rather than processed as a direct exchange.
YOUR STATUTORY RIGHTS
Nothing in this Returns & Refunds Policy affects your statutory consumer rights.
Goods must be as described, of satisfactory quality and fit for purpose.
QUESTIONS?
We're here to help.
Please include your order number when contacting us about an existing purchase.
UK Delivery
We currently offer delivery to customers in the United Kingdom.
Standard shipping: £5.99 per order.
Estimated delivery time: 14 business days.
Our delivery estimate includes approximately 7 business days for order processing and production, followed by approximately 7 business days for transit. Business days exclude Sundays and public holidays.
Made-to-Order Products
Many of our products are produced on demand. This means production begins after you place your order, which helps us avoid unnecessary overproduction.
Production and delivery times may vary depending on the product, availability and fulfilment location. If an order is delayed, we will provide an update where possible.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.
Delivery Issues
If your order has not arrived within the expected delivery period, please contact us so we can investigate.
Customer support:tony@mustfit.co.uk
Returns & Refunds
For information about returns, refunds and your customer rights, please see our Returns Policy.
Contact Us
M.U.S.T. Fit® Sports is operated by McReynolds Universal Sports Tech, a UK-registered business.
Company registration number: 14599872
Business address: New Kent Hotel, 12 Knowle Ave, Blackpool, Lancashire, FY2 9RR, United Kingdom
Email:tony@mustfit.co.uk
Telephone: +44 7488 926905